Josh, Willie and Joey came to the Lakeland Country Club this past week and have done a fantastic job helping out with all the damage from the hurricane. their work was much appreciated and efficient. Thank you all very much!

They did work on our church building at Rose Hill Church of Christ. They responded quickly and professionally! We would use them again!

Jonathan Westbrook and his team was amazing to work with his team. Thank you all for your hardwork. Being without a kitchen for 4 months can be rough but they made it feel bearable with promptly responses and detailed explanation of the process. Thank you thank you.

I recently used SERVPRO for water damage. Preston Britt was my project manager. He kept me informed 100 percent of the time and made sure every thing was done correctly. Thank you Preston, I am 100 percent satisfied

We had water damage and insurance told us to call SERVPRO. We are glad we did. SERVPRO came out quickly and determined we had a mold problem too. They took care of the mold and repaired the damage cause by the leak. They do great work and were a pleasure to work with. Casey, Ashley and Johnathan were most helpful and we would not hesitate to use them again.

Worked hard and got it done in a timely manner. Was very friendly. Josh, Melissa, Amanda, Joey, Hagan, Jason, Rex, & Maria all worked very hard to fix our problem at Rose Hill Church of Christ.

Ashley and Josh did an amazing job when they arrived this morning do to our house flooding lastnight. They explain the entire the whole process to us due to the fact this was our first time experiencing this matter. These two workers does an awesome job for your company

Joshua is so awesome and so very processional on checking the water leakage here in our house. His attitude and concerns were so amazing! Thank God for him!! ?????? SERVPRO is truly Blessed to have him employed there too! ??????
Mr. and Mrs. Samuel Currie

I highly recommend SERVPRO, Maria, Megan & Melissa's professionalism and friendliness was top notch they did an awesome job.

At first, when my home was flooded and my home owner's insurance company called SERVPRO the were there quick on the task and professional. And Mr. Preston Britt , the Construction Project Manager was especially exceptional, polite, professional, and delivered his project as well as anyone possibly do. In all, I am very satisfied with the quality of the job they did in restoring my home. 

I had an outstanding experience with Joshua and Courtnie. They are true professionals, polite, and absolute experts. I couldn't have asked for a better team to service my home!

Joshua did a great job cleaning up our office after a major water leak. The ceiling tiles fell through, and there was a big mess. Joshua was quick to come out and change the tiles and bring in the dehumidifiers. He gave clear instructions on what we were to expect in the coming days. I would highly recommend SERVPRO for your cleaning needs!

We had unexpected water damage and Josh and D were here that same day. They were efficient and knowledgeable about the whole process. They were both very friendly and you can tell that they take their jobs seriously!

Greetings!

I want to personally thank Josh & Demetrius for the amazing customer service and experience that my family and I was provided. This team was effective, efficient, and highly respectful.

I appreciate the integrity, morals, and professionalism of these two men. They came into my home with transparency and got the job done the RIGHT WAY!!

You can’t go wrong with this company leading you in the right direction if anything go wrong within your home; and we know that things do mess up from time to time.

Don’t hesitate to call this team of experts if you are ever in a situation & need a resolution!!

Thank you both from the bottom of our hearts!!

Timothy Cunningham from SERVPRO and the whole team that came out during a very difficult, unimaginable event are saints. Not only were they extremely thoughtful, they did an excellent job and the lowest rate possible. I made the mistake of calling another company for a quote before SERVPRO and they tried to charge me thousands more for the exact same job. SERVPRO gave us the lowest possible rate. The other company tried to take advantage of us during our time of need. I will always recommend SERVPRO to anyone. I pray no one will have to call them for aftermath clean up, but they are ones to call.

"Had a great experience! The company was easy to work with, friendly, and professional. Will be using them for any future needs!"

5-Star Google Review

*Contents & Sewage Clean Up & Repairs*

"Meagan is the best! Everything is spotless and great customer service"

5 Star Google Review

"Team was great for my building. Ripped out all the bad carpet and mildew/wet smell is completely gone. Josh and his team were on time everyday and stuck to business! Thanks again!"

*Water/Mildew*

5 Star Google Review

"We had a hot water heater to leak and left us with water damage. My apt complex sent them out immediately and they provided several air movers and dehumidifier’s for the wet carpet. I highly recommend them. They came back in 2 days to retrieve their equipment."

*Apartment Complex - Tenant*

5 Star Google Review

"Got the smoke smell out fast from a fire"

*Fire Damage*

5-Star Google Review

"Friendly & professional! Great to deal with quality work. You can’t go wrong with SERVPRO"

*Repairs*

5 Star Google Review - SHOUT OUT! 

"Josh goes into great detail on what the job entails. He is very personable. Request that Josh be your service tech on your call!"

5 Star Google Review

"Josh Hartin and Demetrius Comer were very attentive and I could not have asked for a better experience. Phenomenal customer service. I knew what was happening each step of the way - they made a terrible situation much easier to navigate."

*Water Damage*

5 Star Google Review! 

"Josh was awesome!!! He was very professional and respectful. He is an asset to his company."

*Tenant at a rental property*

Certificate of Satisfaction: ALL 10's STRONGLY AGREE! 

Additional Comments: "They are wonderful. Josh was excellent!"

-Cause of loss was a commercial water loss.

"Josh and Bruce were very friendly and knowledgeable. They made this experience bearable and I will use SERVPRO in the future."

"Josh was so helpful in explaining the process and how the work would proceed...greatly appreciated!"

The SERVPRO Franchise Emergency Response Team did an amazing job, and will surely use this service team going forward if needed.

Our company had the pleasure of working with Ms. Casey Roberts. She was an absolute pleasure to work with and was very diligent and responsive through out the claims process. I HIGHLY recommend this company to anyone!!!!

I cannot imagine how much harder it would have been to go through my office flooding without SERVPRO of Columbus, GA. They came in with a big team of awesome people to mitigate the damage and restore us back to some form of functional.

I just want to make sure we give praise to; Maria, Lamika, Megan, and Moe! My warehouse manager said they did a fantastic job!! Our Business will use again!  

"Craig is extremely polite & professional. Craig, has a very impressive work ethic. We are VERY Happy with the mitigation services". 

I would recommend the SERVPRO® Franchise to my friends. Over all 10 out of 10 Rating! 

I was confident in the knowledge and professionalism of the SERVPRO® Franchise’s on-site personnel who performed the services at my home. 10 out of 10 rating! 

I would use the SERVPRO Franchise who assisted me during this loss for future cleaning and/or restoration needs.

The SERVPRO Franchise’s on-site personnel were prompt, courteous and attentive to my concerns.  10 out of 10 rating! 

Services: Ductless heating & A/C services, Mold inspection, Water damage-related mold removal

5 Stars! 

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Positive: Professionalism

Measures for moisture and was told we did not need them. Very honest and professional would recommend them to everyone. Fast and dependable but most of all honest!!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Highly recommend SERVPRO! They are very professional and fast!

5 Stars! 

SERVPRO of Columbus, installed new floors throughout my home after my recent water loss! 

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Initial contact- excellent. Technician - Rex excellent, knowledgeable, patient, thorough, kind. Gave practical recommendations to address minor issues we are experiencing.

Professional employees arrived on time, explained clearly the procedures they would follow and proceeded to do so. They finished the remediation in 3 hours and removed all debris from the property when they left. The PM of the Columbus, SERVPRO oversaw their processes. We were very pleased with the work they performed.

My daughter's dog got sprayed by a skunk and because of the temperature they couldn't leave him outside, so in he comes staying in one area. The whole house smelled like skunk they couldn't stay there. I called SERVPRO and they said they would check on it but wasn't sure if it could be done. Well SERVPRO to the rescue! They came, they treated and we waited a few hours. Skunk smell was completely GONE!!!!! Thank you SERVPRO!!

Technicians were great and came out over the weekend. The office manager, Ms. Roberts, gave me a call about a few issues that I had and they were quickly cleared up. Overall good experience and they care about their customers. I would highly recommend.

AMAZING!!! I had a water leak through my roof during a storm while I was out of town. Came back to an absolute disaster. I contacted SERVPRO of Columbus and they took care of everything! Insurance covered everything besides my deductible. They were fast, professional, and provided high quality service. I would definitely recommend this company for anything they offer.

Floor flooded from burst pipe in my cement slab. My insurance company contacted SERVPRO who immediately reached out to me and set up floor demo , then air movers and dehumidifiers to dry out the affected areas. Each person I was in contact with was very professional , courteous and understanding. The demo team took great care not to have a lot of collateral damage from the process . They communicate when they’re on the way by text . I am extremely happy with their services and highly recommend them!

SERVPRO provided excellent and professional service! They had very fast scheduling availabilities for our needs and a friendly call before arriving. Raymond did a thorough inspection and gave us his professional advice on how to most correctly and cost efficiently fix the issue! As the customer we felt our best interest came first which made us want to use this service for future needs!

They are great at keeping you informed of all your options. Great at returning calls and answering all questions.

SERVPRO came to my property in my time of need. Hurricane Ida made a mess and Raymond and his time were able to assist with the demo and explaining the process of service.

SERVPRO was able to assist me in my time of need and worked with my schedule. All 10s on their COS!

"Member requested I forward positive feedback from Tyler's initial visit all the way to Jarvis's visit yesterday. She advised she felt she was being treated with care and like family she asked that I name each individually. Raymond mitigation manager(706-527-6609) and his team, Hagan, Adam, Collin. Thank you for all you do."

Mrs. Sikes, informed her insurance company of the professionalism that she experienced with our Construction Department. "Member wanted to submit positive feedback for Ms. Lang initial visit. Thank you!"

"My property recently flooded due to ground water from the recent storm. SERVPRO was able to come out to my property and assist me with filing an insurance claim. As well has extracting the water. They were on my property for a few days, but the technicians were very polite and on time."

"Came out as soon as I needed them. Were able to assist with the Wind Damages to my property."

"Raymond from SERVPRO inspected my property. Due to a leak in my home. He was professional, responsive, and very knowledgeable. I would highly recommend SERVPRO to others after using this company".

"Had a kitchen fire. They ladies at SERVPRO came out to my home and packed all items. They then returned the items all cleaned and assisted us with unpacking the contents." Will use again! 

Called and spoke with SERVPRO about a smoke odor in my home. They had a team out within the hour to asset the property. They recommended using an OZONE machine. Came back the following day and the odor was gone! "Like it never even happened."

"In keeping with the efforts to stop the spread of COVID-19, we contacted SERVPRO of Columbus for cleaning our building. I highly recommend this family owned and operated company in Columbus, GA"

"We want our office to be as clean and safe as possible during these crazy times we're all going through right now. We always spray and wipe everything we can, but e felt like we could do better. We knew that SERVPRO provides excellent sanitizing services after a fire or water event for businesses and home here in town, so we contacted them immediately. We asked if we could have our office sanitized and there were here in less than 24 hours. They completely sanitized our entire office in about 30 minutes. Everyone feels safe and relieved now that SERVPRO has been here. We display our certificate showing that our office is completely sanitized. Thanks to Robyn & Rex and the entire team at SERVPRO for doing an excellent job!!!"

"I've used SERVPRO of Columbus, GA twice to have some of my facilities cleaned due to a positive COVID-19 case. They were very professional. The staff was very friendly. They were on time and did a great job with the task. The price was very fair. I would recommend this service to anyone who is looking out for the safety of their employees and customers."

"Brandon K. was so helpful throughout the whole process. He was kind, courteous, and flexible to work around my work schedule. He was knowledgeable of flooring types and what would work best for our needs. He answered any and all questions we had. Which were quite a few. The subcontractors were also the same. Super nice guys! Over all the team was awesome!"

"I was impressed by the SERVPRO Franchise's on-site personnel that performed services at my property." 10 out of 10 on Certificate of Satisfaction. 

"I am thoroughly impressed with the demeanor and professionalism with every SERVPRO member of this team. Being totally ignorant about a flood inside a house, I depended on their knowledge. My neighbors all told me that I chose the right company for this flood. They told me never to call the competitor, and I will only call SERVPRO if I have another loss." 

Great customer service. Technician explain the job process ad answered all of my questions. Got the job done fast. 

The whole experience was satisfaction. Fast service in getting my claim completed. 

The clean up crew that was dispatched to my house fire went above and beyond for my family and I. Dawn and Maria were very polite, professional, and personable. They also have a great eye for detail. I would highly recommend this company and their workers

Came as soon as called.... during the holiday season, which was especially appreciated! Workmen were very understanding of our needs.... Raymond was our head guy.... Jarvis and Jason completed the efficient team. We’ll definitely call you again.... if needed!

Robyn is fantastic! So professional, courteous and prompt. If you want it done right, call SERVPRO of Columbus and I hope you have the pleasure of working with Robyn!

I’ve had to use SERVPRO for water damage and fire damage previously. I’m currently using them to fog sanitize my restaurant every week due to Covid. They’ve always been prompt and professional (love Rex), and just gets the job done no matter what. Thank you guys for great service to our community and beyond!!

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

We requested SERVPRO’s sanitation service with Robyn. She had someone come out SAME day! He was very efficient, thorough, and professional. It definitely put our minds at ease. I highly recommend SERVPRO of Columbus, GA. It is rare to find such excellent service anywhere these days! Thank you!

Extremely satisfied with this company! I’ve used them multiple times for clean up/restoration and also for Covid-19 sanitizing in my office and home. Always professional, prompt and friendly service. I also recommend Rex who goes above and beyond to make sure my customers as well as myself are satisfied with the job.

I have a local restaurant and with the recent virus outbreak SERVPRO is assisting us with weekly cleanings so our customers feel back at home. We can't thank y'all enough. 

Great Crew! Thank you for coming out late to tarp my roof and remove the debris caused by the recent storms. 

Their advisor was helpful in locating the smoke odor that was remaining in our HVAC unit. Was able to assist with cleaning and deodorizing the unit.

Office staff is great to work with! They explained the process and was able to assist with my clients on their individual needs. Glad to have them on our vendor program. 

Fast to arrive and asset my damages! Worked with me and my time frame on reopening my business. Thanks for the hard work!

Hired for our repairs after a recent water loss. Construction department was very understanding and worked well with our needs.

Preferred vendor with my insurance company. Gave our Construction department all 10's on their final walk-through. 

Tree crashed on my fence line and side of my structure. Hans and Hagan were out on my property quickly to assist with having the tree removed. Great job!

Was selling my home. Had to have final cleaning in order to close the property. The crew at SERVPRO did great! Was able to schedule the cleaning out in advance.

Although I'm out of state their cleaners did a great job with cleaning up from the smoke damage. 

Fast service and was able to get a tree company in place within a timely manner. 

Very helpful with my new water loss. Technicians were great. Wore mask and made me feel safe during these sad times. 

I've been using SERVPRO for many years. This time around the technician was very knowledgeable and was able to assist with applying scotch guard to my carpet since I have a new pet. Will use again. 

The Contents Team at SERVPRO of Columbus was very helpful and explained all steps it would take for my contents to be cleaned and returned. 

Rated all 10 on the Certificate of Satisfaction on Job Completion: Added comment section states "Much quicker turn around than expected".

- Area Rug Cleaning 

SERVPRO was very professional in helping assist in a short time manner on the cleaning of one of our office building. Look forward to working with them in the Future. 

Our Construction Department was rated all 10's on their final walk-through with the member. Mrs. Gohsa left the following comment: "I am very satisfied with the quality, professionalism, expertise, and genuine concern shown by the staff in their work and concern that they rendered to me during this process. THANK YOU!"

"i would recommend everyone to be as informative as Rex." - Gave all 10's on his COS for Job Completion. 

Gave all 10's on his certificate of satisfaction for the job completed. Jarvis was his water technician. 

"Outstanding services. Very professional. I could not have asked for a better person to help me with my water damage. Extremely courteous and respectful."

Mrs. Wallace hired SERVPRO of Columbus to perform a 1 unit duct cleaning. She gave her technician Adam all 10's on the Certificate of Satisfaction. 

"Exceptional customer service overall" - Will recommend SERVPRO to my friends, family, and colleagues (score of 10 on overall COS).

I was very impressed with the courtesy, politeness and helpful service provided by both Cordale & Jarvis. Coming home to flooring from a broken water heater after two weeks of vacation was devastating! They made dealing with my home disaster a much smoother process and helped me on my way to getting my life back to normal. I cannot think of anything that would improve this franchise. 

Very Courteous and prompt! The overall rating was a 10 on our Certificate of Satisfaction! 

This is the 2nd time SERVPRO has been to my apartment complex. This time I had a wonderful experience with Shirly & Cherie. They were on time, professional, sufficient and friendly. Thanks, ladies you were a pleasure and amazing to work with! If my "Mold and Mildew" returns I know who to ask for.

"My experience was that the provider was willing to quickly address any concerns that we had. The objective was to meet on exceed our expectations. This has been a long drawn out process by no fault of the provider. I am very pleased with the work that was done." - This was the Reconstruction Certificate of Satisfaction 

Rex was great! Will use this company and recommend to friends. All 10's 

Very professional and respectful with services. 

I would USE this company again!

Everyone was very polite and professional. Everything was done quickly and neatly. Everyone came at the time they said, they would come. No waiting around thank you!  (Reconstruction COS)

All I can say is keep doing what you're doing, because your company is awesome! Glenn, Shannon, and Josh were very professional, polite, and a pleasure to have working on my house. They did an excellent job!

Anthony and Hagan were willing to work with my schedule and they did a professional job. Recommend to everyone.

Jarvis did an excellent job explaining the process and we are very satisfied with his work.

The SERVPRO team of Jarvis and Raymond were both so helpful and put me at ease in a bad situation. I will call SERVPRO in any future need and will let my family and friends know what a good company you are.

Keep up the good work. Adam is very professional, courteous, and on time!

Adam is wonderful. Water damage to your home is very stressful, but Adam helped us realize that things are replaceable. 

Keep doing what you are doing!

The staff have been so professional and accommodating to us through the entire process. Trying to help fix what needed to be fixed. Again, we are very pleased.

Raymond was very courteous, professional, and knowledgeable of his job. Great job, and well pleased with his service.

Stevie and Debbie are wonderful ladies! They made sure everything was finished just right.

Dennis is very professional and excellent at his job. I will request him in the future.

Very prompt, professional and courteous. Excellent service a a great price.

Very professional, accommodating and courteous!

Very professional and they handled everything for me. I didn't have to worry about a thing. I've used them twice since owning my home and they were there right away. I will always call them!

Could not have asked for nicer men to do the job; thoroughly enjoyed meeting them and having conversation with them.

Dennis was excellent and cared very much about doing a great job.

This letter is to inform you of the quality and professionalism your staff has provided in regards to customer service on the restoration of property located at ...... . Your staff has worked through several issues with great attention to quality and customer service and keeps both me and the tenant well informed of all stages of progress. Thank you so much for a job well done.

I had them clean our carpets on post for a fair price, and their technician, Dennis, was very professional and thorough. I have an almost 2 year old, and I failed to mention I did not want a pretreatment of chemicals but only their powerful hot water cleaning. Afterward, I began to panic, and Jeff, their mitigation specialist, stepped in and answered all my questions about the chemical used and sent Dennis out quickly to do only a hot water extraction just for my peace of mind. There was never a bad attitude from anyone about my questions or concerns but instead only understanding. Thank you, SERVPRO. I'll be back when we move.

Thank you so much for your courteous, prompt and superior service.

 

Second time using SERVPRO. Wonderful people to work with.

I found your company to be very professional and efficient thanks for the quick response.

I want to thank you for all of your help over the last 10 weeks, which was very difficult for my wife and I to have to move out of our home for repairs. Jimmy Huckelba did a great job coordinating everyone involved. He was always on time and kept the subcontractors on task, while at the same time I know he had other projects he was coordinating. From our first phone call to the last all of SERVPRO's staff were great to work with and very helpful.

I recently had a small kitchen fire. It was very scary for me & my 2 year old. The oven was a minimal issue compared to the smaller things like my child's sippy cups, pacifiers & little drawings on the fridge. The next day filled my eyes again. Not for the stress or sadness but out of pure joy. Those women that cleaned my home have no idea the weight they took off my shoulders. The first thing I saw were my daughters pictures hanging on my fridge. Thank you for all you do.

Dear SERVPRO of Columbus, This is a note of thanks for the great job you did in cleaning up my water damage. I was impressed with how quickly you came to do the service and I am quite pleased with the end result.

I feel you were very instrumental in working with our insurance adjuster to get a fair settlement and to get the job done! I would like to thank Tim Hurst and Mr. Long for doing such an excellent job!

We are very grateful for the service team! They addressed all the need of the house. But most importantly the technician was compassionate to us during the time of our loss.